We take privacy seriously – especially on a site that exists to hold a telco accountable for privacy breaches. This policy explains what information we collect, why, and how we protect it.
This Privacy Policy applies to all personal information collected by voda.fail (we, us or our) via the website located at voda.fail & http://www.vodafail.com.au (Website).
What Information We Collect
The type of personal information we collect depends on how you use this website.
When you submit a story through the âShare Your Storyâ form, we may collect:
- Your name (if provided)
- Your email address (used for follow-up only, never published)
- The details of your story (including attachments you choose to upload)
- Your consent preferences (e.g. whether you allow us to publish your story)
When you browse the site, basic information may also be automatically logged, including:
- General device and operating system information
- Pages visited and time of visit
- Browser type and version
- Referring site (if applicable)
Types of Information
The Privacy Act 1988 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as âPersonal Informationâ and will not be subject to this privacy policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be used by us only:
- for the primary purpose for which it was obtained;
- for a secondary purpose that is directly related to the primary purpose; and
- with your consent or where required or authorised by law.
How we collect your Personal Information
We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.
We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies. We generally donât collect Sensitive Information, but when we do, we will comply with the preceding paragraph. Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.
Analytics and Site Monitoring
We use third-party analytics and session monitoring software to help us understand how visitors use this website. This software may collect and process the following information when you browse the site:
Pages visited, time spent on each page, and navigation paths
Click events, button interactions, and feature usage
Session activity (which may include a replay of on-screen interactions during your visit)
Device type, operating system, browser type and version
IP address (used to derive approximate geographic location)
A unique anonymous identifier assigned to your browser or session
Purpose of collection: This information is collected to analyse site performance, identify usability issues, and improve the overall user experience. It is not used to identify you personally unless combined with information you have separately provided to us (for example, by creating a forum account or submitting a story).
Data storage and overseas transfer: Our analytics provider may store and process data on servers located outside Australia. Where your Personal Information is transferred overseas, we take reasonable steps to ensure the recipient handles it in accordance with the Australian Privacy Principles, including through contractual commitments with our service providers.
Session activity: Where session monitoring is active, we configure our analytics software to mask input fields (such as passwords and form data) to minimise the capture of sensitive information. Session data is used solely for internal improvement purposes and is not shared with unrelated third parties.
Opting out: You may limit analytics data collection by contacting us using the details at the bottom of this policy to request that your data not be processed for analytics purposes.
Purpose of Collection
We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.
We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
Security, Access and Correction
We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. We retain Personal Information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
The Australian Privacy Principles: permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.
Complaints Procedure
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by the Complaints Officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Overseas Transfer
Your Personal Information may be transferred overseas or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your Personal Information may be sent. If your Personal Information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your Personal Information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your Personal Information is mishandled in that jurisdiction. If your Personal Information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia’s, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.
Visitors from the European Union should note that this site is operated from Australia and data is processed under Australian Privacy Act obligations. We do not specifically target EU residents.
Cookie Policy
This Website (referred to in these âterms of useâ as the website) is owned and operated by voda.fail & vodafail.com.au, who is referred to in this Cookie Policy as âweâ, âusâ, âourâ and similar grammatical forms.
Our Cookie Policy explains what cookies are, how we use cookies, how third-party partners may use cookies on our Websites and your choices regarding cookies.
General information about visits to our Websites is collected by our computer servers, with small files âcookiesâ that our Websites transfers to your computerâs hard drive through your Web browser (if you allow the delivery of âcookiesâ). The âcookiesâ are used to follow the pattern of movements of users by letting us know which pages on our Websites are visited, in what order and how often and the previous website visited and also to process the items you select if you are making purchases from our Websites. The anonymous non-personal information that we collect and analyse is not personal information as described in the Privacy Act.
This website uses session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can control cookie settings through your browser preferences. Note that disabling cookies may affect some site functionality.
Why do we use âcookiesâ and other web use tracking technologies?
When you access our Website, small files containing a unique identification (ID) number
may be downloaded by your web browser and stored in the cache of your computer. The
purpose of sending these files with a unique ID number is so that our Website can
recognise your computer when you next visit our Website. The âcookiesâ that are shared
with your computer canât be used to discover any personal information such as your name,
address or email address they merely identify your computer to our Websites when you
visit us.
We can also log the internet protocol address (IP address) of visitors to our Website so that we can work out the countries in which the computers are located.
We collect information using âcookiesâ and other tracking technologies for the following
reasons:
to help us monitor the performance of our Website so that we can improve the
operation of the Website and the services we offer;
to provide personalised services to each user of our Website to make their navigation through our Website easier and more rewarding to the user;
where you have subscribed to updates, to send you notifications about new posts, case file updates, and campaign developments.
Even if you have given us permission to send you emails, you can, at any time, decide not
to receive further emails and will be able to âunsubscribeâ from that service.
In addition to our own cookies, we may also use third-party cookies to report usage statistics of the Website and support site functionality.
What are your choices regarding cookies?
If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent. However, if you turn your cookies off, some of our services may not function properly.
How To Contact Us About Privacy
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: vodafailed@gmail.com